DESAFIOS E MELHORIAS NA GESTÃO DA COMUNICAÇÃO DE RESULTADOS CRÍTICOS EM UM LABORATÓRIO DE ANÁLISES CLÍNICAS: UMA ANÁLISE COMPARATIVA DE 2024 E 2025
Palavras-chave:
Resultados críticos; Comunicação laboratorial; Segurança do paciente; Gestão da qualidadeResumo
Fundamentos: A comunicação de resultados laboratoriais críticos é essencial para a segurança do paciente. Objetivos: Analisar desafios e melhorias na gestão da comunicação de resultados críticos em um laboratório clínico. Métodos: Estudo descritivo e comparativo com dados do primeiro semestre de 2024 e 2025. Resultados: Observou-se aumento no número de notificações e redução significativa das não conformidades. Conclusões: As melhorias implementadas contribuíram para maior segurança e efetividade do processo.
Downloads
Referências
Plebani, M., & Panteghini, M. (2014). Promoting clinical and laboratory interaction by harmonization. Clinica Chimica Acta, 432, 15–21. https://doi.org/10.1016/j.cca.2013.09.051
Wright, B., Lennox, A., Graber, M. L., & Bragge, P. (2020). Closing the loop on test results to reduce communication failures: a rapid review of evidence, practice and patient perspectives. BMC Health Services Research, 20, 897. https://doi.org/10.1186/s12913-020-05737-X
Davids, A., Zemlin, A. E., & Kruger, E. C. (2024). Challenges with communication of critical laboratory results in a resource-limited setting in South Africa. African Journal of Laboratory Medicine, 13(1), 2457. https://doi.org/10.4102/ajlm.v13i1.2457
Singh, H., & Vij, M. S. (2010). Eight recommendations for policies for communicating abnormal test results. Joint Commission Journal on Quality and Patient Safety, 36(5), 226–232. https://doi.org/10.1016/S1553-7250(10)36037-5
Lippi, G., & Mattiuzzi, C. (2016). Critical laboratory values communication: summary recommendations from available guidelines. Annals of Translational Medicine, 4 (20), 400. https://doi.org/10.21037/atm.2016.09.36
Alruwaili, H. F. W., et al. (2023). The role of health information technology in reducing diagnostic errors. Letters in High Energy Physics, Vol 2023 Issue 2 (2023).
Wright, B., Lennox, A., Graber, M. L., & Bragge, P. (2020). Closing the loop on test results to reduce communication failures: a rapid review of evidence, practice and patient perspectives. BMC Health Services Research, 20, 897. https://doi.org/10.1186/s12913-020-05737-X
Wright, B., Lennox, A., Graber, M. L., & Bragge, P. (2020). Closing the loop on test results to reduce communication failures: a rapid review of evidence, practice and patient perspectives. BMC Health Services Research, 20, 897. https://doi.org/10.1186/s12913-020-05737-X
Wright, B., Lennox, A., Graber, M. L., & Bragge, P. (2020). Closing the loop on test results to reduce communication failures: a rapid review of evidence, practice and patient perspectives. BMC Health Services Research, 20, 897. https://doi.org/10.1186/s12913-020-05737-X
Dingley C, Daugherty K, Derieg MK, et al. Improving Patient Safety Through Provider Communication Strategy Enhancements. In: Henriksen K, Battles JB, Keyes MA, et al., editors. Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 3: Performance and Tools). Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Aug.
Hanna D, Griswold P, Leape L, et al. Communicating critical test results: safe practice recommendations. Jt Comm J Qual Patient Saf. 2005;31(2):68–80. https://doi.org/ 10.1016/s1553-7250(05)31011-7
